Unit: Finance
Location: London
A new role within Group Finance for a Credit Controller. This is an internal facing role and the successful candidate will be working closely with the firm's Client Relationship Managers.
Apply Now

Associate - Credit Control (12 month FTC)

Stonehage Fleming is one of the world’s leading independently owned family offices and the largest in Europe, Middle East and Africa (EMEA)* as measured by its breadth of services, geographic reach and by assets under management, advice and administration. *Source: Campden FB, April 2018

Stonehage Fleming provides a range of services from long-term strategic planning and investments to day-to-day advice and administration to over 250 families of substantial wealth. The Group employs over 500 people in 11 offices across 8 geographies.


Stonehage Fleming generates revenues from clients in the form of fixed and time-based fees and invoices clients primarily on a quarterly or annual basis. Prompt conversion of client debtors into cash is critical to maximising the firm’s cash flow and optimising working capital. The primary objective of this role is to work closely with the firm’s Client Relationship Managers (RMs) to improve the process for the collection of client debtors so as to collect debts more quickly, improve cash flow, and reduce the number and quantum of bad debts. The role holder is responsible for producing clear MI to help RMs and department heads manage and prioritise the debtor positions within their client books. The role will initially be for a 12 month fixed term contract with the potential to become a permanent role.


The role will be a direct report of the Group Finance Director. The role will require building good relationships with Relationship Managers and Department Heads across each jurisdiction in which the firm operates, as well as the Heads of Finance colleagues within the Finance team based in each of jurisdiction. It is not an external client facing role.


Introduce greater structure and organisation to the firm’s debtor collection processes and procedures·

Develop a thorough understanding of the firm’s client segments, billing cycle and processes, key systems, and data sources in relation to revenues, debtors, credit notes, and bad debt provisioning·

Provide weekly MI to Relationship Managers showing their client debtor positions, and meet with them regularly to monitor the progress of collections

Ensure sufficient focus is placed on aged debtors (those 3 months or older), documenting specific action plans for larger or more difficult debts with regular follow up, and in particular prioritizing debts that are within 3 months of reaching the date in which a bad debt will be recognized under the group’s accounting policy

Work with Central Finance team to confirm that wherever possible automated settlement of debtors has been enabled and liaise with RMs to and challenge and resolve obstacles where it has not

Produce clear, timely MI for delivery to department and division heads and to the Finance Director including aggregate aged debtor position and average debtor days by RM and office and change in position over the period

Prepare monthly analysis of bad debts provision during the period including assessment of likely opportunities for recoveries and recommendations for write-offs

Provide a pro-active, responsive level of service to all internal clients, including the Finance Director, RMs, department and division heads, and local Heads of Finance


Significant experience in a credit control or similar role preferred

Advanced Excel skills

Highly numerate

Proven experience of implementing processes and procedures for successful debt collection

Experience within a Professional Services, Family Office, or Financial Services environment would be advantageous but is not essential


Self-starter with the ability to work independently

Ability to effectively manage multiple stakeholders

Pro-active, with a high level of drive, energy and positivity

Excellent organisational skills and attention to detail

Confidence to interact in a professional manner with colleagues at all levels of seniority

Tenacity and persistence to follow through on tasks

Strong desire to challenge and improve existing processes

Honesty and integrity