Fortnum & Mason is a family owned luxury retailer and food brand founded in 1707. Owned by the Weston family since the 1950s, we are known for our heritage, quality and craftsmanship. One of the benefits of this model is the involvement of the family. By definition, our Chairman has a long-term view about the future of the business.
Our purpose is to spread joy through providing extraordinary food, drink and experiences. Our values centre around beauty, sustainability and profitability. We focus on elevating product quality, improving online capabilities, crafting a customer-centric strategy and investing in experiences to make Fortnum's more relevant while retaining its heritage.
Our long-term commitment to suppliers reflects the family-ownership model. These relationships allow Fortnum's to source high quality products and give suppliers the confidence to grow and invest. It’s how we were able to survive through the Covid era. The loyalty dividend cannot be underestimated.
Fortnum's takes a creative approach to sustainability. We make a lot of effort to frame it around joy and taste rather than worthiness. Our belief is that more care in sourcing leads to better tasting food. Diversity and inclusion are also linked to our 'joy' purpose, with data showing that more diverse teams are more engaged and effective.
In leadership, I truly value authenticity, resilience and embracing challenges as learning experiences. I've never been scared to admit I don't know the answer to something. You don’t have the answers for everything. That’s why I believe it is crucial to hire people better than yourself. In my experience, if you give people the room and space to do the job you hired them for they'll do a much better job than you could ever have imagined.
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